1. Introduction

Wildcat Boat & RV Storage ("we," "us," "our," or "the Company") is a locally owned and operated storage facility located in Harris County, Texas. We provide outdoor and covered storage solutions for recreational vehicles, boats, trailers, and related watercraft and vehicles. We are committed to protecting the privacy and security of our customers' personal information.

This Privacy Policy describes how Wildcat Boat & RV Storage collects, uses, stores, discloses, and protects your personal information when you:

• Visit our facility in person;
• Access or use our website or online customer portal;
• Complete a rental agreement, application, or contact form;
• Communicate with us by phone, email, or SMS/text message;
• Make a payment or manage your account with us; or
• Otherwise interact with us in connection with our services.

Please read this Privacy Policy carefully. By using our services, visiting our website, or providing your personal information to us, you acknowledge that you have read and understood this policy. If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us using the information provided in Section 14 of this document.

1.1 Contact Information for Privacy Questions

For questions or concerns specifically related to this Privacy Policy or your personal information, please contact us at:

2. Information We Collect

We collect several categories of personal information in the course of operating our business and providing services to you. The categories of information we collect include:

2.1 Personal Identifiers

We collect information that identifies you as an individual, including:

• Full legal name;
• Home and mailing address;
• Email address;
• Mobile phone number (used for SMS communications);
• Landline or other phone numbers; and
• Government-issued identification information, if required for identity verification.

2.2 Vehicle and Vessel Information

Because our services involve the storage of recreational vehicles and boats, we collect information about the units you store with us, including:

• Make, model, and year of the vehicle, RV, boat, or trailer;
• License plate number and issuing state;
• Registration number and/or vessel identification number (VIN/HIN);
• Insurance information (if required by rental agreement); and
• Physical description and condition of the unit at move-in.

2.3 Payment Information

We collect payment information to process your rental fees and other charges, including:

• Credit card or debit card type and last four digits;
• Billing name and billing address; and
• Payment history and transaction records.

Please note: We do not store full credit or debit card numbers on our systems. Full card numbers are handled exclusively through our third-party payment processor in compliance with Payment Card Industry (PCI) standards.

2.4 Account Credentials

If you create or access an account on our online customer portal, we collect:

• Username or email address used to register;
• Encrypted password; and
• Account preferences and settings.

2.5 Communications Data

We maintain records of communications between you and the Company, including:

• Emails sent to or from our staff;
• Phone call logs (caller ID, time, and duration);
• SMS/text messages sent and received through our messaging system;
• Records of your SMS opt-in and opt-out status and consent history; and
• Customer service interaction notes and records.

2.6 Usage Data

When you visit our website or online portal, we may automatically collect certain technical information, including:

• IP address;
• Browser type and version;
• Operating system;
• Pages visited and time spent on each page;
• Referring website or search terms used to find our site; and
• Date and time of your visit.

2.7 Security Data

For the safety and security of our facility, our customers, and stored property, we collect:

• Gate access logs, including date, time, and identification associated with each entry and exit;
• Access codes or key fob usage records; and
• Security camera footage recorded on our premises.

3. How We Collect Information

We collect personal information through a variety of methods and channels, including:

3.1 Online Forms and Digital Submissions

Information is collected when you complete rental applications, lease agreements, contact forms, payment forms, or account registration forms on our website or online portal.

3.2 In-Person at the Facility

Information is collected when you complete paperwork at our facility, speak with our staff, or when you access the premises through our gated entry system.

3.3 Phone and Email Communications

Information is collected when you call, email, or otherwise communicate with our office staff. We may maintain records of these interactions for business and legal purposes.

3.4 SMS and Text Message Interactions

When you provide your mobile phone number and consent to receive text messages, we collect your mobile number and maintain records of SMS communications. Additional information regarding our SMS program is set forth in Section 5 of this Privacy Policy.

3.5 Website Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to collect usage data automatically. Please see Section 6 of this Privacy Policy for further detail regarding cookies and how to manage them.

3.6 Payment Processors

When you make a payment, your payment information is transmitted to and processed by our third-party payment processor. We receive a transaction confirmation and limited card information (such as the last four digits) from our processor but do not receive or store your full card number.

3.7 Security Systems

Gate access logs and security camera footage are collected automatically through our facility security systems at the time you access the property.

4. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including:

4.1 Facility Management and Access Control

We use your personal information and vehicle information to manage your storage unit assignment, issue and manage gate access codes, and maintain the security and integrity of our facility.

4.2 Processing Payments and Managing Accounts

We use your payment and account information to process rental payments and other charges, issue invoices and receipts, manage your account balance and history, and communicate with you about your account status.

4.3 SMS and Email Communications

With your consent, we use your contact information to send you transactional and, separately, infomational communications. Specific disclosures related to SMS text messaging are provided in Section 5.

4.4 Legal Compliance

We use your personal information as necessary to comply with applicable laws and regulations, respond to legal process (such as subpoenas or court orders), and enforce our rental agreements and other legal rights.

4.5 Safety and Security

We use gate access logs and security camera footage to monitor and protect our facility, investigate incidents, and ensure the safety of our customers, employees, and stored property.

4.6 Improving Our Services

We use aggregated and de-identified usage data to understand how customers use our website, identify areas for improvement, and enhance the quality of our services.

4.7 Marketing Communications

With your separate consent, we may contact you with information about promotions, special offers, or updates related to our services. You may opt out of marketing communications at any time without affecting your right to receive transactional communications related to your account.

5. SMS / Text Message Communications (TCPA Compliance)

Wildcat Boat & RV Storage operates an SMS/text message notification program to communicate with customers regarding their accounts and our services. This section describes our SMS program in detail and sets forth the disclosures required by the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines.

5.1 Description of SMS Program

Our SMS program consists of two types of messages:

• Transactional Messages: These include payment reminders and confirmations, gate code delivery and updates, account status notifications, facility alerts (such as weather-related closures or access changes), lease renewal reminders, and other messages directly related to the management of your storage account. Transactional messages are sent to customers who have provided their mobile number in connection with a rental agreement or account.

5.2 Mobile Numbers — No Third-Party Marketing Sharing

We do not sell, rent, share, or otherwise transfer your mobile phone number to any third party for their own independent marketing or promotional purposes. Mobile numbers collected in connection with our SMS program are used solely to send messages on behalf of Wildcat Boat & RV Storage and are shared only with our authorized SMS messaging service provider, solely for the purpose of facilitating message delivery as described in this Privacy Policy.

5.3 National Do Not Call Registry

We honor registrations on the National Do Not Call Registry maintained by the Federal Trade Commission (FTC). If your telephone number is registered on the National Do Not Call Registry, we will not contact you with telemarketing calls. This does not affect transactional or account-related communications, which we are permitted to send to existing customers regardless of DNC registration status.

5.4 Revocation Through Other Means

In addition to replying STOP by text message, you may revoke your consent to receive SMS communications through any of the following means:

• Email: Send a written revocation request to [Insert Email Address]. We will process your request and confirm opt-out within a reasonable time.
• Phone: Call us at [Insert Phone Number] and request to be removed from our SMS list. For revocation of telephone solicitation consent, we will honor the request within ten (10) business days as required by applicable regulations.
• In Person: Visit our facility during business hours and submit a written opt-out request to our staff.
• SMS Reply (STOP): Honored immediately as described above.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support certain website functions. This section describes how we use these technologies and how you can manage them.

6.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function and cannot be disabled. They enable core functionality such as security, account authentication, and page navigation. The website cannot function properly without these cookies.
• Functional Cookies: These cookies allow the website to remember choices you have made (such as your language preference or login information) and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our website.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We may use services such as Google Analytics or similar tools to analyze website traffic and usage patterns in order to improve our website and services.

6.2 Managing and Disabling Cookies

You have the right to manage and control the cookies placed on your device. You may configure your browser settings to refuse cookies, delete existing cookies, or alert you when cookies are being used. Instructions for managing cookies vary by browser; please consult your browser's help documentation for specific guidance.

Please note that if you choose to disable or refuse certain cookies, some features of our website or online portal may not function correctly or may become unavailable to you. Essential cookies cannot be disabled if you wish to use the website.

7. How We Share Your Information

We do not sell your personal information. We share personal information with third parties only in limited circumstances as described in this section.

7.1 Payment Processors

We share your payment information with our third-party payment processor solely for the purpose of completing and recording your transactions. Our payment processor is contractually required to protect your information and is prohibited from using it for any other purpose. We do not store your full credit or debit card number.

7.2 SMS and Messaging Service Providers

We share your mobile phone number and message content with our authorized SMS messaging service provider for the sole purpose of delivering text messages on our behalf. Our messaging provider is not authorized to use your mobile number for any independent purpose, including third-party marketing.

7.3 Information Technology and Website Service Providers

We may share personal information with third-party vendors who assist us in operating our website, maintaining our database, providing IT support, or managing our online customer portal. These vendors are contractually bound to use your information only in accordance with our instructions and this Privacy Policy.

7.4 Law Enforcement and Legal Process

We may disclose personal information when required to do so by law, court order, subpoena, or other legal process. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others, including for the investigation of fraud or criminal activity.

7.5 Business Transfers

In the event of a sale, merger, acquisition, or transfer of substantially all of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will provide notice of such a transfer and any material changes to this Privacy Policy in accordance with Section 13.

7.6 No Sale of Personal Data

We do not sell, rent, or trade your personal information to any third party for monetary or other consideration. This applies to all categories of personal information, including your mobile phone number, email address, and financial information.

7.7 No Sharing of Mobile Numbers for Third-Party Marketing

We do not share your mobile phone number with any third party for use in their own marketing programs, advertising campaigns, or promotional outreach. Your mobile number is shared solely with our SMS messaging service provider for the purpose of delivering messages on our behalf.

8. Data Retention

We retain personal information for as long as is necessary to fulfill the purposes described in this Privacy Policy, to maintain our business records, and to comply with applicable legal obligations. The following retention guidelines apply:

When personal information is no longer needed for its original purpose and retention is no longer required by law, we will securely delete or de-identify the information in accordance with our internal data disposal procedures.

9. Security Measures

Wildcat Boat & RV Storage takes reasonable and industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption in Transit: Our website and online portal use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Restricted Access: Access to personal information is limited to authorized employees and contractors who have a legitimate need to access that information in connection with their job duties. Access privileges are reviewed and updated regularly.
• Secure Payment Processing: We use a third-party PCI-compliant payment processor to handle credit and debit card transactions. We do not store, transmit, or have access to your full card number.
• Physical Security: Our facility is protected by a gated entry system, security cameras, and access controls. Physical records are stored securely with access limited to authorized personnel.
• Employee Training: Our employees and contractors who handle personal information receive training on data privacy practices and their obligations under this Privacy Policy and applicable law.
• Data Minimization: We collect only the personal information that is reasonably necessary for the purposes described in this Privacy Policy and do not retain it longer than necessary.

While we implement these safeguards, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately using the contact information in Section 14.

10. Your Rights as a Texas Resident (TDPSA)

The Texas Data Privacy and Security Act (TDPSA), which took effect July 1, 2024, provides Texas residents with certain rights regarding their personal data. As a resident of Texas, you have the following rights with respect to personal data we have collected about you:

10.1 Right to Know

You have the right to know what categories of personal data we have collected about you and the purposes for which that data is processed.

10.2 Right to Access

You have the right to confirm whether we are processing your personal data and, if so, to access a copy of the personal data we hold about you.

10.3 Right to Correction

You have the right to request that we correct inaccuracies in your personal data, taking into account the nature of the data and the purposes of its processing.

10.4 Right to Deletion

You have the right to request that we delete personal data that we have collected from or about you. Please note that this right is subject to certain exceptions; we may be required to retain certain data to comply with legal obligations, complete transactions, or for other purposes permitted by applicable law.

10.5 Right to Data Portability

You have the right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity.

10.6 Right to Opt Out of Sale

You have the right to opt out of the sale of your personal data to third parties. As stated in Section 7.6 of this Privacy Policy, Wildcat Boat & RV Storage does not sell your personal data. This right, therefore, does not currently result in any change to our data practices, but we acknowledge it and will continue to honor it.

10.7 How to Submit a Privacy Rights Request

To exercise any of the rights described above, you may submit a request to us by:

• Email: [Insert Privacy Request Email Address]
• Written Request: [Insert Mailing Address], Harris County, Texas

Your request should include your full name, contact information, and a description of the right you wish to exercise. We will respond to your request within forty-five (45) days of receipt, as required by the TDPSA. If we are unable to complete your request within that period, we may extend the response period by an additional forty-five (45) days, provided we notify you of the extension and the reason for it.

10.8 Non-Discrimination

We will not discriminate against you for exercising any of your rights under the Texas Data Privacy and Security Act or under this Privacy Policy. This means we will not deny you services, charge you a different price, or provide you with a reduced level of service because you exercised a privacy right.

10.9 Appealing Our Response

If we decline to act on your privacy request, you have the right to appeal that decision. To appeal, submit a written notice of appeal to us at the email or mailing address listed in Section 10.7. We will respond to your appeal within sixty (60) days and provide written reasons for our decision. If you are not satisfied with the outcome of your appeal, you may contact the Texas Attorney General's office for further assistance.

11. Children's Privacy

Our services are intended for and directed to adults aged 18 and older. Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under the age of 13 has provided us with personal information without verifiable parental consent, please contact us immediately at [Insert Email Address]. Upon receiving such a notification, we will take prompt steps to verify and, if confirmed, delete the information from our systems in accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

12. Third-Party Links

Our website may contain links to third-party websites, online services, or other external resources that are not operated by Wildcat Boat & RV Storage. These links are provided for your convenience and informational purposes only. We do not endorse and are not responsible for the privacy practices, content, or security of any third-party website or service.

When you click on a link to a third-party website, you will leave our website and be subject to the privacy policy and terms of service of that third-party site. We encourage you to review the privacy policy of every website you visit. Your access to and use of third-party websites is solely at your own risk.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our business practices, applicable law, or for other operational reasons. When we make changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website with a new "Last Updated" date at the top of the document;
• Update the "Effective Date" to reflect the date the new policy takes effect; and
• For material changes — meaning changes that significantly affect your rights or how we use your personal information — provide additional notice by email (to the address on file for your account) or by a prominent notice on our website homepage or customer portal.

Your continued use of our services or website after the effective date of any updated Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree with the terms of the updated Privacy Policy, you should discontinue your use of our services and contact us to discuss your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, your personal information, or your privacy rights, please contact us using any of the following methods. We are committed to addressing your inquiry promptly and professionally.

For privacy-specific requests, including requests to access, correct, or delete your personal data, or to opt out of communications, please direct your correspondence to the privacy-specific email address listed above or submit a written request to This Privacy Policy was last reviewed and updated on July 15, 2026. This document is intended for informational purposes and to comply with applicable federal and Texas state privacy law